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Supporting the most vulnerable consumers through digital switchover

25 November 2004

The following report presents the conclusions of the Independent Ofcom Consumer Panel. The Panel has a responsibility to understand consumer issues and concerns related to the communications sector and to help inform Ofcom's decision-making by raising specific issues relevant to the consumer interest.

The report makes a number of recommendations on the steps that need to be taken to ensure that the interests of the most vulnerable consumers are protected.

Supporting the most vulnerable consumers through digital switchover PDF (369kb)

Annex 1 - Vulnerable Consumers In Switchover PDF (661kb)
Annex 2 - Lessons from Parallel Experiences PDF (346kb)
Annex 3 - Stakeholders Interviewed PDF (60kb)
Annex 4 - Accessibility PDF (80kb)

Further Information:
Press Notice: Andrew McIntosh Welcomes Ofcom Consumer Panel Switchover Report

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